The 10 Laws Of Career Reinvention by Pamela Mitchell - Book review



The 10 Laws of Career Reinvention

Essential Survival Skills for Any Economy


By: Pamela Mitchell

Published: December 31, 2009
Format: Hardcover, 272 pages
ISBN: 9780525951469
Publisher: Dutton Adult/Penguin











"There are no more "safe" industries. The ability to reinvent your career at any moment is the new - and only - form of job security", writes founder and CEO of the Reinvention Institute, Pamela Mitchell in her dynamic and empowering book The 10 Laws of Career Reinvention: Essential Survival Skills for Any Economy. The author provides the tools and creative thinking necessary to reinvent a career in today's rapidly changing economy.

Pamela Mitchell recognizes that the employment map is changing before our very eyes. No longer can a person expect to find a safe haven within a company, or even move to a similar position with with another firm. In fact, the author dismisses this traditional approach to career management as outdated, and even deadly to a person's career path, and describes a new way of thinking and acting in a highly competitive job market. To this end, Pamela Mitchell presents the reinvention mindset as an alternative to traditional career development ideas. The author stresses and clarifies the critical importance of being mentally, emotionally, and financially prepared to meet the challenges of a difficult and often treacherous labor market.



Pamela Mitchell (photo left) understands that changing careers can be a very traumatic experience as well as a severe culture shock. The author shares her own personal experiences, as well as those of other successful career reinventors, to help ease the transition from one career path to one that is entirely different. Pamela Mitchell shows the reader how to capitalize on current skills and to use them as a starting point for a complete career change. Along the way, she dispels a number of myths and misconceptions that surround career paths and employment stability. Career reinvention skills give the job seeker the adaptability and survival mindset to overcome any unemployment challenges successfully.

For me, the power of the book is how Pamela Mitchell combines the theory of career reinvention, with ten practical laws that provide the skills necessary, to survive and thrive in any economy. These lessons are enhanced through real world case studies and success stories. The author teaches her readers how to recognize and anticipate changes in the economy and the employment world. Larger societal trends and changes become the friend of the career reinventor, offering opportunity to change careers and increase levels of success, money, and a positive attitude. The book contains valuable worksheets that help the reader discover how to enhance their own reinvention skills. The ability to adapt to different and unexpected circumstances, combined with the right skills and mindset as described in the book, will keep anyone's career moving forward regardless of changes in its direction.

Read the essential career transformational book The 10 Laws of Career Reinvention: Essential Survival Skills for Any Economy by Pamela Mitchell, and rid yourself of the old myths that surround career planning and changes in the modern world of work. This is not a book for those who prefer traditional employment guides. Instead, this book is designed for the person who is willing to accept that change is part of everyone's working life, and that no career path is permanent any longer. Instead of platitudes, Pamela Mitchell offers advice that the job seeker can use effectively in any economy.

Read the life changing book The 10 Laws of Career Reinvention: Essential Survival Skills for Any Economy by Pamela Mitchell, and prepare today for the inevitable career change of tomorrow. This book will prevent a person being caught unaware of how to embrace the change and to adapt to the new world of employment successfully.

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Sramana Mitra: Entrepreneurship Education System - Interview



Silicon Valley technology entrepreneur and strategy consultant, and author of the valuable and highly practical guides in the Entrepreneur Journey series that include Entrepreneur Journeys (Vol. 1), Bootstrapping: Weapon Of Mass Reconstruction (Vol. 2), and Positioning: How To Test, Validate, and Bring Your Idea To Market (Vol. 3), Sramana Mitra, was kind enough to take the time to answer a few questions on her exciting new entrepreneurial project.

Sramana Mitra shares her vision for an entrepreneurial explosion, and its critical importance to the economy of today and that of tomorrow. She described her vision, as well as offering some practical ideas that you can do to help make this entrepreneurial resolution a successful reality.

Thanks to Sramana Mitra for her insightful and informative responses.

You made a very special New Year's Resolution. What was that resolution?

Sramana Mitra: Through the Entrepreneur Journeys project, I have come to conclude that the most vulnerable phase in an entrepreneur's life is the pre $1 million revenue stage. This is where numerous ventures fail. Once the $1 million revenue milestone is crossed, entrepreneurs find it easier to find additional customers, manage working capital, and access funding, whether it is credit or equity. Beyond that, depending on how large the market opportunity is, they can scale to their potential, with or without external investment.

Some will scale up to $10 million a year, some will scale to $50 million. And a small percentage of these venture may even scale to a billion dollars. Most importantly, however, the base of a million small ventures needs to be robust and sustainable. So, the synthesis of my mission is to build a scalable entrepreneurship education system that can support a trillion dollars of sustainable global GDP and 10 million jobs.

Why is that resolution so important in 2010?

Sramana Mitra: In America, we have 30 million people out of jobs. They need a turnaround strategy, and mine is entrepreneurship. Around the world, entrepreneurial energy is bubbling, as great nations like India, China, Brazil, Indonesia are starting to find their strides. This decade-from 2010-2020-will be a very special time for development economics, and my contribution to that will be through this resolution.

One of the points you make in your Entrepreneur Journeys series is how vulnerable a company is during the pre $1 million revenue stage. Why is a business so vulnerable to failure at that time?

Sramana Mitra: Because the business is not yet validated. The entrepreneurs do not know whether customers would really want what they have to offer, or if they do, they don't know what price they can get. It's an unstable, highly experimental phase which most entrepreneurs never get beyond.

My goal is to teach Silicon Valley best practices to a global community of entrepreneurs so that they avoid the common mistakes, and significantly improve their chances of success. Normally, only one in ten or twenty entrepreneurs succeed. The rest fail. Imagine how powerful an economic impact it would be if we could alter the mortality rate and make 10 out of 10 ventures succeed? That's where I am going with this.



Sramana Mitra (photo left)

How do you propose to reach one million entrepreneurs to reach that $1 million revenue stage?

Sramana Mitra: By getting them to adopt best practices, helping them avoid common mistakes. Mistakes in financing strategy, mistakes in positioning, mistakes in go to market strategy. People often think being an entrepreneur is about raising money asap. Wrong. Being a successful entrepreneur is about crafting a business that can have customers, revenues, and profits. My goal is to teach them the mechanics of this "crafting". I do this using the Entrepreneur Journeys book series where I have captured the tribal knowledge and wisdom of proven entrepreneurs who have freely and generously shared their learnings. I want entrepreneurs to learn the craft and become master craftsmen themselves.

How can your key concepts of bootstrapping, crisp positioning, and laser sharp focus help entrepreneurs achieve the $1 million dollar revenue level?

Sramana Mitra: Take the example of Greg Gianforte, CEO of RightNow, whose story I have told in the Bootstrapping, Weapon Of Mass Reconstruction book. Greg did not write a line of code until he called a hundred potential customers and asked whether they found his concept compelling. Not until he had a clear sense of what the customer pain point was, did he start building a product. This is an example of the kind of things savvy bootstrappers do.

Naive entrepreneurs build an entire product before speaking with a single customer or prospect. And this kind of early validation leads to your positioning. You figure out the value proposition of your product, and then gradually build out a full positioning and go to market strategy based on methodology I have discussed in the Positioning: How To Test Validate and Bring Your Idea To Market book. The books are all full of these nuggets, and I am thrilled that many entrepreneurs around the world are using them to develop themselves. It's the kind of common sense wisdom that I wish I had access to when I started out.

You are proposing a major entrepreneur education program. What does that program involve?

Sramana Mitra: For the moment, I am piloting an online roundtable program where entrepreneurs pitch me their ideas and I give them feedback. I have coached over 75 entrepreneurs in this mode already, and the program is very well received. It runs like an online reality show, where five entrepreneurs pitch and interact with me, while another 1000 can listen and learn. I am offering these as a free weekly program. And through this, I am learning firsthand what the entrepreneurs need, and will layer in additional educational and other kinds of offerings over time.

What resources have you already put into place to achieve your very ambitious goals?

Sramana Mitra: My blog, Sramana Mitra on Strategy, has freely accessible interviews with some 150 successful entrepreneurs in various domains. The Entrepreneur Journeys book series, including Entrepreneur Journeys (Vol. 1), Bootstrapping: Weapon Of Mass Reconstruction (Vol. 2), and Positioning: How To Test, Validate, and Bring Your Idea To Market (Vol. 3), conveys key concepts through the stories of dozens of successful entrepreneurs.

Vision India 2020, coming in February is a very interesting new book. Set in the year 2020, the book looks back on the building of 45 entrepreneurial ventures in India from start-up to $1 billion enterprise, all while pointing to the many business opportunities I see in India today. The Roundtables. I am working on a social media outreach right now.

You organize and run a very successful series of entrepreneur roundtables. How can an entrepreneur participate in these roundtable discussions?

Sramana Mitra: You can find more details and register here.

How can people get rid of the fear of becoming an entrepreneur and take that critical first step on the journey?

Sramana Mitra: By developing a personal philosophy. I have addressed this in the epilogue of my Bootstrapping book. I am a very big believer in philosophy. It is the cornerstone of a successful life, and not just a successful professional career.

How can other entrepreneurs and business people help you help other entrepreneurs succeed?

Sramana Mitra: There are a number of ways. I am working with many such people in various geographies who are helping me build relationships with entrepreneurship development organizations around the world-communities, universities, alumni networks-places where entrepreneurs normally go to find help and support. I am always in need of more hands to make this movement spread far and wide. I am always eager to collaborate with leaders who can take the movement further, adding to it their own creativity and enthusiasm. I plan to play the role of a facilitator, but this, I hope will become a global movement. What I am doing is to create a framework and a methodology that entrepreneurs and entrepreneurship development groups all over the world can use to become successful.

What is next for Sramana Mitra?

Sramana Mitra: LOL. Next? Execution. Execution. Execution.

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My book review of Entrepreneur Journeys: Bootstrapping, Weapon Of Mass Reconstruction by Sramana Mitra.

My book review of Entrepreneur Journeys Volume 3 - Positioning: How To Test, Validate, And Bring Your Idea To Market by Sramana Mitra.

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Barry Moltz: B-A-M! Bust A Myth: Delivering Customer Service - Blog Business Success Radio

Listen to Wayne Hurlbert on Blog Talk Radio



Small business and customer service expert, and co-author of the very practical customer service myth breaking book B-A-M!: Delivering Customer Service in a Self-Service World, Barry Moltz shares why it's critical to deliver customer service in this self-service world. He also describes just how to do it. Learn how to bust commonly held myths about customer service and why they are money losers for business. Discover how to assess the value of a customer and when to fire money losing ones. At the same time, find out how to make customer service an integral part of your company's DNA and corporate culture.

Barry Moltz is my internet radio show guest on Blog Business Success; hosted live on BlogTalkRadio.

The show airs live on Tuesday, January 19, at 8:00 pm Eastern Time; 5:00 pm Pacific Time.

Small business and customer service expert, and co-author of the very practical customer service myth breaking book B-A-M!: Delivering Customer Service in a Self-Service World, Barry Moltz shares why it's critical to deliver customer service in this self-service world. He also describes just how to do it. You will learn:

* The most prevalent and damaging customer service myths

* Why customer service is promised but not always delivered

* How to measure the bottom line value of customer service

* How to deliver top quality customer service in a self service world



Barry Moltz (photo left) has founded and run small businesses with a great deal of success and failure for more than 15 years.

After successfully selling his last operating business, Barry has branched out into a number of entrepreneurship-related activities. He founded an angel investor group, an angel fund, and is a former advisory member of the board of the Angel Capital Education Foundation.

His first book,You Need to Be A Little Crazy: The Truth about Starting and Growing Your Business describes the ups and downs and emotional trials of running a business. It is in its fifth reprint and has been translated into Chinese, Russian, Korean and Thai. His second book, Bounce!: Failure, Resiliency, and Confidence to Achieve Your Next Great Success, shows what it takes to comeback and develop true business confidence. It has been translated into Korean and German. His third book, B-A-M!: Delivering Customer Service in a Self-Service World shows how customer service is the new marketing.

Barry is a nationally recognized expert on entrepreneurship who has given hundreds of presentations to audiences ranging from 20 to 20,000. He was appointed by the Illinois Governor in 2005 to serve as Chairman of the board of the Institute for Entrepreneurship Education (IIEE). As a member of the Entrepreneurship Hall of Fame, he also has taught entrepreneurship as an adjunct professor at the Illinois Institute of Technology. He has appeared on many TV and radio programs such as The Big Idea with Donny Deutsch and The Tavis Smiley Show.

Barry Moltz is also the host of Business Insanity on BlogTalkRadio.

My book review of B-A-M!: Delivering Customer Service in a Self-Service World by Barry Moltz and Mary Jane Grinstead.

My book review of Bounce!: Failure, Resiliency, and Confidence to Achieve Your Next Great Success by Barry Moltz.

Listen live on Tuesday at 8:00 pm Eastern, 5:00 pm Pacific time.

BlogTalkRadio.com

If you miss this very informative show, it will be available for free download as a podcast for iPod, iTunes, and MP3 players; or play it right on your computer. To download this, or any other of my guest interviews, go to the Blog Business Success host page and click on Archived Segments. Once there, click on the podcast icon at the end of the episode description, to download the show free of charge for your listening enjoyment. You can also subscribe to the show feed.

Add to iTunes

To call in questions for my guest, the number is: (347) 996-5832

Let's talk with small business and customer service expert, and co-author of the very practical customer service myth breaking book B-A-M!: Delivering Customer Service in a Self-Service World, Barry Moltz as he shares why it's critical to deliver customer service in this self-service world. He also describes just how to do it. Learn how to bust commonly held myths about customer service and why they are money losers for business. Discover how to assess the value of a customer and when to fire money losing ones. At the same time, find out how to make customer service an integral part of your company's DNA and culture on Blog Business Success Radio.

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Veracity by Laura Bynum - Book review



Veracity

By: Laura Bynum

Published: January 2010
Format: Hardcover, 384 pages
ISBN-10: 1439123349
ISBN-13: 9781439123348
Publisher: Pocket Books








At age six, in the year 2012, Harper Adams was removed from her family, under the guise of protecting her from what was termed a global pandemic. As she grew, her psychic powers developed until she became what the government called a Sentient. Uneasy with her role as a Monitor of people's words and thoughts, she sought escape. To do so, she had her daughter Veracity placed in a new home. Free from concerns about her daughter's safety, Harper Adams makes the fateful decision to become free in word, thought, and action. Author Laura Bynum creates a frightening, yet eerily plausible distopian world, in her haunting and powerful debut novel Veracity.

Laura Bynum describes an America gone very wrong. Using the usual excuses of safety and security, the new totalitarian regime destroys the Constitution and Bill of Rights in their entirety. For what the government calls their own protection, people are implanted forcibly with a slate that monitors their speech, and punishes them for speaking forbidden Red List words. Laura Bynum understands that words are the basis for thought and ideas. Without the words to express concepts like democracy, freedom and liberty, those ideas will cease to exist. The book serves as a warning to anyone who accepts the twisting of word meanings and the silencing of dissent. When the words are gone, their meanings and ideas vanish along with them. For Laura Bynum, enforced silence is the ultimate slavery.



Laura Bynum (photo left) combines the warnings of George Orwell, expressed in his classic novel 1984 with the destruction and banning of books described in Ray Bradbury's novel Fahrenheit 451. Those chilling novels echo through the pages of Laura Bynum's work. As with those classic works, freedom from tyranny depends upon the courageous actions of a few dedicated people. Once the choice is made to accept death over slavery, the protagonist Harper Adams is able to act for herself, her daughter, and for society as a whole. She utilizes her gifts as a Sentient against the control of the state and its powerful technology. The author presents the view that the human spirit and its deep need to be free are more powerful than any government, technology, or their enforcers.

Through a very chillingly realistic plot, and characters who are both complex and stereotypical, Laura Bynum creates a terrifying world that is all to easy to imagine. Drawing on current events, some disturbing trends, and the very human characteristic of fear, the author presents a believable scenario of how freedom can vanish. Through fear, media manipulation, and the silencing of any opposition or freedom of speech, a totalitarian government can arise to replace representative democracy. For Harper Adams, the choice between serving that tyranny or fighting for freedom is difficult, but necessary. When she makes the choice to be free and to oppose the government, the desire is to create a better world for her daughter.

I highly recommend the important and cautionary novel Veracity by Laura Bynum, to anyone who values freedom of speech, freedom of thought, and liberty in general. The author demonstrates clearly how the illusion of security is purchased at the cost of that freedom, and in the end, there is neither freedom nor security. The novel describes how the trade off of freedom for promised safety is always a losing one, that only continues until liberty is destroyed entirely.

Read the chilling distopian novel Veracity by Laura Bynum, and learn how the courage to defend, and fight for freedom, is always preferable to the alternative of tyranny.

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B-A-M! by Barry Moltz & Mary Jane Grinstead - Book review



B-A-M!

Delivering Customer Service in a Self-Service World


By: Barry Moltz, Mary Jane Grinstead

Published: September 29, 2009
Format: Paperback, 236 pages
ISBN-10: 1449007945
ISBN-13: 978-1449007942
Publisher: AuthorHouse






"In this increasingly transparent world where so many products and services are viewed by consumers as commodities, providing exceptional customer service becomes the only sustainable competitive advantage for creating customer loyalty", write small business and customer service experts Barry Moltz and Mary Jane Grinstead in their very practical customer service myth breaking book B-A-M!: Delivering Customer Service in a Self-Service World. The authors turn conventional wisdom about customers and customer service upside down, as they describe how the internet and the modern self service economy have created more empowered customers willing to utilize their many available purchasing options.

Barry Moltz and Mary Jane Grinstead dispel many of the twenty most widely believed myths about customer service. The authors describe how these beliefs are not only false, but are perpetuated as fact by both the business and its customers. This belief system is based more on faith than on empirical data, as most people inside and outside of the business are unable to define what constitutes customer service. Indeed, the authors remove the entire concept of bad customer service from the discussion, and describe it more accurately as bad treatment of customers. By recognizing that bad treatment is in no way part of customer service, Mary Jane Grinstead and Barry Moltz are able to move beyond mythology and prescribe some real world solutions.



Barry Moltz (photo left) and Mary Jane Grinstead not only destroy the myths of customer service, they also put an end to the many excuses used to defend bad treatment or lack of any sort of customer service policy. The authors point out how bad treatment is rationalized rather than dealt with by creating a customer service manifesto. Along with recommending a workable customer service approach, the authors stress turning customer service into part of the company DNA. Instead of thinking about customer service, and often finding excuses for bad customer treatment, customer service should become as natural as breathing for the company, its employees, and its customers.

For me, the power of the book is how Mary Jane Grinstead and Barry Moltz combine theory of what is and is not good customer service, with practical, hands on techniques for turning customer service into core company culture. Along with busting the shop worn myths about customer service, the authors provide sound reasons as to why customer service often fails or falls short of expectations. They show the business person how to create an actionable customer service manifesto, and then to measure the results quantitatively. The book also contains a valuable appendix that forms a summary of the book's most important points, turning the book into a handy reusable reference source.

I highly recommend the customer service transformational book B-A-M!: Delivering Customer Service in a Self-Service World by Barry Moltz and Mary Jane Grinstead, to anyone who is serious about understanding why customer service fails in a self service world, and wants to do something to change their own company approach to customer service. This book is a solid primer, and an advanced power tool, for turning customer service into an organizational mandate for success.

Read the indispensable book B-A-M!: Delivering Customer Service in a Self-Service World by Barry Moltz and Mary Jane Grinstead, and rid yourself and your entire organization of the damaging myths that hurt both your company and your customers. Reading this book will provide your company with the ideas and skills necessary to treat your customers well, and to develop a powerful competitive edge over your competition.

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