Thank God It's Monday!
How to Create a Workplace You and Your Customers Love
By: Roxanne Emmerich
Published: April 2009
ISBN-13: 9780138158057
Format: Hardcover 192pp
Publisher: FT Press
"The most exciting part is that positive, measurable changes that really matter can begin in a single day", writes management consultant and best selling author Roxanne Emmerich in her business culture changing book Thank God It's Monday!: How to Create a Workplace You and Your Customers Love. Going far beyond the concept of having fun at work, the author demonstrates how creating a company where employees like one another and where genuine engagement with customers takes place, leads to greater profits and better morale. Fun is a byproduct of that revamped company culture.
Roxanne Emmerich understands that simply talking about creating a happier, more functional workplace won't change anything. Instead, she offers real life stories of successful businesses, and practical techniques that any company can employ to transform their entire organization. That sea change in attitude toward other employees, and toward customers and clients, not only makes for a happier workplace, but a more profitable company. Roxanne Emmerich points out that customers can tell instinctively if a business culture is dysfunctional. They can see the internal conflict, and that negative attitude is reflected in the employee interaction with customers. On the other hand, good companies get glowing referrals and repeat business, as the word of a wonderful customer experience spreads far and wide.
Roxanne Emmerich (photo left) recognizes the power of one person to make powerful and lasting changes in a company's culture. In many of the stories presented in the book, the actions of one employee who decided to make a difference, resulted in a complete reinvention of the entire organization. The idea of being a positive force for change doesn't have to come from top management. The change in attitude toward other employees and customers can start anywhere in the company, at any level, and in any job. The results of one person deciding to make a difference spread to other employees as well. Success builds even more success. When changing the company culture creates a new way of treating one another and the business customers, the results are tangible and repeatable.
For me, the power of the book is the message that any company can improve its corporate culture and its engagement with customers. Not only can the entire organization learn to treat each other and its clients better, but one person can start the entire process in motion. When the vision of building a great workplace loved by employees and customers takes root, the rewards are a happier work environment and a stronger bottom line. Another strength of the happier business concept is how positive change can take place immediately. A commitment to improving staff relations and customer engagement have almost instant payoffs.
I highly recommend the company culture transforming book Thank God It's Monday!: How to Create a Workplace You and Your Customers Love by Roxanne Emmerich, to anyone who is serious about building a functional and dynamic workplace that values both employees and customers. The book provides the tools and inspiration to develop and build a positive work environment. At the same time, the author shares real world examples, of the successful transformation of organizations from dysfunctional unpleasant places to work or shop, into engaging and more profitable companies.
Read the inspirational and visionary book Thank God It's Monday!: How to Create a Workplace You and Your Customers Love by Roxanne Emmerich, and take that first step toward building a company loved by both its employees and its customers. Instead of employees plodding toward the weekend, their attitudes will switch to excitement that it's Monday, and time for an exciting week at a great company.
